This policy covers payments a school makes to us for a KlassMint plan. It does not cover school fees that parents pay to their school.
Founding School plan
The Founding School plan is free for 12 months, so there is nothing to refund during that period.
Growth plan
- Monthly billing: you can cancel at any time. Your plan stays active until the end of the month you have paid for. Partial months are not refunded.
- Yearly billing: if you cancel within 14 days of a new yearly payment, contact us for a full refund. After 14 days the plan stays active until the end of the paid year.
School fees paid by parents
Refunds of school fees are decided by the school. Schools can record refunds in KlassMint against the original payment. Parents should ask their school about fee refunds.
How to ask for a refund
Email hello@klassmint.com with your school's name and the payment date. Approved refunds go back to the original payment method.